OUR PRIVACY POLICY – YOUR PRIVACY IS VERY IMPORTANT TO US

Vital Veda Logo

We understand your concerns about privacy, and endeavour to make sure you feel as comfortable as possible using our websites and associated applications.

Please note that this Privacy Policy governs information provided to Vital Veda and communications from Vital Veda, including the information you provide to us on our websites https://vitalveda.com.au,  https://vital-veda-25dc.mykajabi.com and on our mobile and social media applications, in promotions or offers and in completing customer surveys. It does not relate to any other information or communications that may reference Vital Veda or our retailers, distributors and stockists. Your use of the Vital Veda websites, your entry in our promotions and your submission of customer surveys constitute your acceptance of this Privacy Policy and your consent to the practices it describes.

Non Personal Identifiable Information

When you visit the Vital Veda websites or engage with us via social media, we may collect certain anonymous information about your visit. For example, we may monitor statistics including but not limited to the number of people that visit our websites, peak hours of visits, from which domain our visitors arrive from and which browsers people use to visit these websites, as well as geographical locations, etc. In addition, we may also collect information about your browsing behaviour, such as the date and time you accessed the websites, the areas or pages of the websites that you visit, the amount of time you spend viewing the websites, the number of times you return to the websites and other click-stream data.

We, or service providers acting on our behalf, may use cookies or web beacons to collect the non-personal information described above. We may also use cookies or web beacons for other purposes such as: to remember you when you return to the websites, to offer you customised content and advertising, to save your online shopping cart and to analyse the results of our advertising and emails. Cookies and web beacons do not contain personally identifiable information.

Vital Veda uses non-personal identifiable information for internal business and marketing purposes and to improve the user experience of our websites. In accordance, we may use the information you provide for internal business purposes to monitor online trends and site traffic patterns to improve our services.

Personally Identifiable Information

Personally identifiable information refers to the information about you as an individual. This includes your name, telephone number, address, credit card details and billing information, birth date, email, profile information, and purchase history. It is entirely your choice whether or not to provide us with personally identifiable information, but please be aware that if you opt out of providing the information we request, you may be unable to use some of our services.

Here are some examples of when we may collect personally identifiable information form you:

  • Purchases: When you place an order through the Vital Veda websites, you are required to provide us with your name, email and shipping address, phone number, credit card number and its expiration date. These details are necessary to ensure that we can process and deliver your order efficiently. We may also maintain a record of your product purchases. We do not keep a record of your credit card details.
  • Creating an Account: When you create an account on the Vital Veda websites, you will be asked for your full name and email address. We also ask you to create a password to access your account. You are responsible for maintaining the confidentiality of your account and password. You do not need an account to make an online purchase, but you will need to create an account to use some of the other features on the websites.
  • Sign Up for Emails and Newsletters: You can sign up on the websites to receive promotional emails from us that include the latest information about our new products, exclusive offers, beauty tips and more. If you sign up for these electronic newsletters, we will ask you for your email address and name.
  • Competitions and Promotions: If you enter a promotion or competition, you may be asked for your name, date of birth, email, country of residence and other demographic information. We may sometimes use a third party application on Facebook or other third party websites for a contest, and in those instances, the information you provide will be submitted to that third party and their privacy policy will govern the use and disclosure of the information you submit.
  • Feedback: If you contact Vital Veda to give us feedback or ask questions about our websites or any services or products, we may store your communications, including any personally identifiable information you include in them, so we can effectively respond to you.

The purpose of collecting the above information is to serve you better and to provide you with a more personalised experience when you use our websites. We may use your personally identifiable information in the following ways:

  • to respond to a request from you
  • to process and deliver your orders
  • to advise you about our new products/services/offers
  • to respond to your comments/feedback/questions
  • to contact you if necessary while processing an order
  • to generate web analytics to compile user data for marketing purposes.

We may also combine the personally identifiable information you provide us with other personal information about you (such as demographic and past purchase information) from our records and from other sources, such as address update services. We may use this combined information for future marketing initiatives and to help us improve our websites and blog and your overall shopping experience. We may share aggregate data about our customers with third parties, including advertisers and marketing partners. This information does not identify individual customers. We will NEVER EVER sell your data.

Vital Veda may also share your personally identifiable information with third parties that perform services for us. These companies and individuals are hired to perform functions on our behalf, such as fulfilling and processing orders, processing credit card payments, performing data and marketing analysis, and providing customer support. While such third parties may be provided with access to personally identifiable information needed to perform their function, they may not use or disclose such data for any other purpose. Additionally, our service providers are contractually required to maintain all the information collected for us in strict confidence.

For fraud protection and compliance with law, we may disclose any information, including personally identifiable information, that we deem necessary.

In the event another company buys the assets or ownership interests in Vital Veda, your personally identifiable information may then belong to that other company.

Protecting Your Security

We work in accordance with industry standards to protect the security of your personal information both online and offline. Personally identifiable information is stored on computer servers in a controlled environment that is reasonably protected from unauthorised misuse or disclosure. We use available technology and other techniques to implement systems like firewalls, and/or encryption to secure marketing data transfers.

Orders placed on our websites are encrypted using Secure Socket Layer (SSL) technology, an industry standard that is used by vendors to ensure the security of online business. It negotiates and employs the essential functions of mutual authentication, data encryption, and data integrity for secure transactions.

We take special steps to safeguard your personal information and since your password is protected, only you can access your account information.

We recommend that you keep your password private and always sign-off of your account and close your browser when you are finished shopping. If you have any questions about security on our websites, please email us at info@vitalveda.com.au 

Information Contained in User Comments

Any information you submit in a user comment to be posted on one of the Vital Veda websites or on the Vital Veda Facebook or Instagram pages, including any personally identifiable information, will not be treated as confidential and may be publicly disclosed.

Protecting Children’s Privacy

Vital Veda does not knowingly collect personal information from children, and our websites and social media pages are not designed to attract children. Children under 13 may view our sites and social media pages, but are not permitted to make a purchase, create an account, enter a competition or other promotion, submit a customer survey, sign-up for emails or post comments. If we discover someone under the age of 13 has created an account or has otherwise provided us with their personal information, we will remove their personally identifiable registration information from our records. If you are under 13 and would like to make a purchase, please ask a parent or guardian to place the order for you.

Opting Out

If you would like to opt out of receiving newsletters, direct mail or telephone calls from us, please send your request including your name, email and full residential address to info@vitalveda.com.au - please put ‘Privacy Opt-Out Request’ in the subject line of the email. We will process your request within 7 days of the date we receive your request, but you may, in the meantime, receive previously scheduled emails, mail or calls from us. Once you have opted out, you do not need to do so again.

Please note once you have opted out, Vital Veda may still use your personal information (and may share your information with our service providers) to provide you with services, including sending you administrative and transaction-related emails, relating to your online shopping needs and your other activity on our sites. 

Changing, Updating & Deleting Personal Information

You can update, change or delete certain personal information (such as your email address, mailing address and payment method) on the Vital Veda websites at any time.

Changes to our Privacy Policy

We may occasionally update this Privacy Policy to keep it current and we suggest that you periodically browse through it for your own purposes. We will post the revised policy here, at which time it will become immediately effective. If you would like more information about this policy, please send an email to info@vitalveda.com.au.

Things To Know Before Your Consultation / Treatment with Vital Veda

Online Consultation with Dylan

Thank you for booking an online consultation with Dylan! We very much look forward to working with you.

  • Your phone consultation will be via  Zoom or Signal (preferred).

Zoom link: https://us02web.zoom.us/j/6150289822

  • Please send Dylan a selfie of you in advance via Signal (preferred) or What's App - good resolution, no shadows, no glasses, no hat. Please include your full name. +61 451 534 884.
  • Please have a pen and paper ready to take notes.

Payment:

We take payments in advance.

Please transfer before the consultation via Paypal to dylan@vitalveda.com.au and please absorb the transaction fees. Send a copy of the receipt to info@vitalveda.com.au.

Cancellation:

A full refund will be done if the cancellation/rescheduling is done 24 hours prior to the consultation. Beyond 24 hours,  the cancellation policy fee is 50% of the consultation cost.

If you want to send medical results / tests in advance, you can email them also.


Consultation In Person with Dylan

  • Before consultations, large meals are best avoided for diagnosis purposes.
  • Empty stomach is best for diagnostic purposes.
  • Caffeine must be avoided on the day of your consultation. 
  • Ideally don't have a consultation during your menstrual period as this will interfere with the pulse diagnosis. If you can't change your schedule that is fine also!
  • Please bring medical test reports, scans, etc. if necessary to the consultation.
  • Please bring a pen and paper to take notes during the consultation.
  • Payments are to be made in advance for all appointments.

Sydney Clinic:

  • Address: Unit 2, 74 Hewlett St,  Bronte Beach, NSW, 2024.
  • Parking: free on street.

Payment: 

We take advance payments.  We will send you an invoice prior to the consultation.

Cancellation policy:

A full refund will be done if the cancellation/rescheduling is done 24 hours prior to the consultation. Beyond 24 hours,  the cancellation policy fee is 50% of the consultation cost.


Treatment with Vital Veda

  • Before treatments, it is best to be on light stomach.
  • The day of the treatment(s), please avoid caffeine and alcohol. If you have trouble with this please contact us so we can assist.
  • When having Abhyanga (Ayurvedic massage) and some external Basti’s, you will be in your underpants, and modestly covered with towels.
  • You are required to shower within 1 hour after an Abhyanga/Basti. This is because the oil pulls the toxins out of your body to the surface of your skin and should be washed off.
  • There is a shower at the clinic clinic which you are welcome to use after the treatment. If so please bring your own towel.
  • If you prefer to shower when you get home, please wear clothes you don’t mind getting a little oily to wear after.
  • Please brush/comb your hair well, before the treatment.
  • Takradhara or Shirodhara - Please bring an old beanie or scarf to wrap around your head for afterwards. (something you don’t mind getting dirty). When washing hair, the water should be luke warm temperature, not hot or cold.
  • Shirodhara or Shirobasti Treatment (Oil on head) - Don’t wet your head for at least one hour after.
  • Please do not suppress natural urges, ever. Especially during treatments.
  • Payments are to be made in advance for all appointments.

    If you have fever or are not feeling 100%, or are menstruating (woman) or are pregnant, please notify us well before your treatment to assess the necessary course of action.


Sydney Clinic:

  • Address: Unit 2, 74 Hewlett St, Bronte, NSW, 2024.

Payment: 

We take advance payments.  We will send you an invoice prior to the consultation.

Cancellation policy:

A full refund will be done if the cancellation/rescheduling is done 24 hours prior to the consultation. Beyond 24 hours,  the cancellation policy fee is 50% of the consultation cost.

Felicia (our female therapist) - 0422 942 194‬

Treatment prices here

We look forward to seeing you!


Geometric Terrarium

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The Cutest Ring Box

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Chris Brown – Back to Sleep

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Emergence Lab

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Wedding Ring Holder

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Girl’s Best Friend

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